Cookie Statement

Last updated: December 21, 2022

This Cookie Statement explains how SingleStore, Inc. and its affiliates, collectively “SingleStore”, "we", "us", and "ours") use cookies and similar technologies (such as “web beacons”, “tracking pixels”, or “tags”) to recognize you when you visit our website at www.singlestore.com, docs.singlestore.com, support.singlestore.com, and training.singlestore.com (individually and collectively, the "website"). It explains what these technologies are and why we use them, as well as your rights to control our use of them.Please take a moment to read and understand this Cookie Statement. This Cookie Statement should also be read in conjunction with our Privacy Notice.

Contents

1. What are cookies or similar technologies?
2. How long do cookies last?
3. Why do we use cookies on our Website?
4. What about other tracking technologies?
5. Is consent needed to use cookies?
6. How can I control cookies?
7. What technologies are used in emails?
8. How often will you update this Cookie Statement?
9. Where can I get further information?

1. What are cookies or similar technologies?

Cookies are small data files or pieces of code, which often include a unique identifier, that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their website work, or to work more efficiently, as well as to provide reporting information. When you visit a website, the website will request to store this text file on your device in order to remember information about you, such as your language preference or login information. Other information gathered through cookies may include the date and time of visits and how you are using the particular website.

Cookies are not the only way to recognize or track visitors to a website. We may also use other, similar technologies to cookies known as “web beacons”, "tracking pixels", or "tags"). These are tiny graphics files that contain a unique identifier that enable us to recognize when someone has visited our website or opened an e-mail that we have sent them. This allows us, for example, to monitor the traffic patterns of users from one page within our website to another, to deliver or communicate with cookies, to understand whether you have come to our website from an online advertisement displayed on a third-party website, to improve site performance, and to measure the success of e-mail marketing campaigns. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.

For the purposes of the remaining sections of this Cookie Statement, we refer to all cookies and similar technologies using the above features as “cookies”.

Cookies set by us, the website owner, are called "first party cookies". Cookies set by third-party website operators are called "third-party cookies". Third-party cookies enable third party features or functionality to be provided on or through the website (e.g., advertising, interactive content, and analytics). The parties that set these third party cookies can recognize your computer both when it visits our website and also when it visits certain other websites.

Information about you collected by those third-party cookies will be shared with the relevant third party. Please refer to the relevant third-party website operator’s privacy notice for more details about the information they collect and how they use it.

Please note that our website may link to third-party websites which are not operated by us. Where you follow links from our website to the website of a third party, that website may place different cookies on your device. You should check the relevant privacy notice and/or cookie notice for more information about how that third party uses cookies.

You should be aware that applications you use to access our website, such as your website browser, may also place cookies on your device when visiting our website, or other website. An example of this would be where you sign in to Google Chrome using a Google Account. We do not have control over these third-party cookies, so you will need to manage these cookies in the settings of the relevant applications.

For more details on cookies and similar technologies, please visit All About Cookies.

2. How long do cookies last?

All cookies have expiration dates that determine how long they stay in your browser:

Session cookies – These are temporary cookies that are placed on your device during your browsing session and then expire (and are automatically erased) whenever you close your browser.

Persistent cookies – These are designed to last for a pre-defined period of time, which varies depending on the nature of the cookie. Persistent cookies stay in your browser until they reach their individual expiry date, or until you manually delete them (see Section 6 below).

3. Why do we use cookies on our website?

We use first party and third party cookies for several reasons. Some cookies are required for technical reasons in order for our website to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our website. Third parties serve cookies through our website for advertising, analytics and other purposes. The cookies we use are described in more detail below.

Essential cookies – Essential cookies are those cookies which a website could not operate without. These cookies are strictly necessary to provide you with services available through our website and to use some of its features, such as access to secure areas.

Functionality cookies – These cookies recognise you when you return to a website, remember your preferences and provide enhanced, more personalized features, but are non- essential to their use. These cookies also help to provide you with certain functionality (like videos).

Security, site and product integrity cookies – These cookies help keep your account, data and the website safe and secure. Such cookies can help us identify and impose additional security measures when someone may be attempting to access a Website account without authorization, for instance, by rapidly guessing different passwords. These cookies also store information that allows us to recover your account in the event you have forgotten your password or to require additional authorization if you tell us your account has been hacked.

Analytics/Performance and customization cookies – Analytics cookies, along with other information, allow websites to calculate the aggregate number of people using a website and which features of a website are most popular. This information is generally used to improve the website and the way visitors are able to move around it or to help us customize our website for you.

Advertising cookies – These cookies help us to deliver our adverts when you visit other websites, such as news websites. This is known as ‘retargeting’. These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests. These cookies help to measure the effectiveness of an ad (for example, by reporting whether you have clicked on it) and can also limit the number of times that you see an ad (for example, if you see it twice but don’t click on it, you may not see it again). These cookies are usually placed by advertising networks that we and other advertisers work with to deliver ads. They remember that you have visited a website and this information is shared with other ad networks to show you relevant ads.

Social networking cookies – These cookies are used to enable you to share pages and content that you find interesting on our website through third party social networking and other websites such as Facebook, LinkedIn, Youtube and Twitter. Such cookies recognise users of those social media sites when you view social media content on the website. Some websites may also contain features that enable you to use your social media account to sign in and create/maintain an account with the website you are visiting and to enable the website operator to store your content. This involves the use of cookies. These cookies may also be used for advertising purposes too.

You can review and manage your cookie consent preferences whenever you wish as well as see which individual cookies we use on our website.

4. What about other tracking technologies?

Our websites may also use so-called "Flash Cookies" (also known as Local Shared Objects or "LSOs") from third parties to, among other things, collect and store information about your use of our services, fraud prevention and for other site operations.

If you do not want Flash Cookies stored on your computer, you can adjust the settings of your Flash player to block Flash Cookies storage using the tools contained in the Website Storage Settings Panel. You can also control Flash Cookies by going to the Global Storage Settings Panel and following the instructions (which may include instructions that explain, for example, how to delete existing Flash Cookies (referred to "information" on the Macromedia site), how to prevent Flash LSOs from being placed on your computer without your being asked, and (for Flash Player 8 and later) how to block Flash Cookies that are not being delivered by the operator of the page you are on at the time).

Please note that setting the Flash Player to restrict or limit acceptance of Flash Cookies may reduce or impede the functionality of some Flash applications, including, potentially, Flash applications used in connection with our services or online content.

5. Is consent needed to use cookies?

Non-essential cookies – We only store and access non-essential cookies on your device with your permission. You are not obliged to give consent to our use of non-essential cookies. If you do give your consent and then change your mind, you can block or delete them (see Section 6 below).

Essential cookies – Please note that we do not need your consent to store and access essential cookies on your device, although you can still block or delete them (see Section 6 below).

6. How can I control cookies?

You have the right to decide whether to accept or reject cookies. Please be aware that in order to use some parts of our website you will need to allow certain essential or functional cookies. If you block or subsequently delete those cookies, some aspects of our website may not work properly and you may not be able to access all or part of our website.

Your options for managing your cookie preferences are set out below:

Through the cookie consent preference pop-up on our website

When you access our website, we will ask you to provide consent for our use of non-essential cookies. We may repeat this request on subsequent visits to our website, for example if you delete cookies from your browser or we need to request new consents from you.

When we seek your consent, you will either be able to provide consent for all non-essential cookies that we would like to use (by choosing the “Accept All” button in our cookie banner), or you can reject all cookies (by choosing the “Reject All” button in our cookie banner) or tailor your cookie preferences (provide consent for some but not all non-essential cookies) using the cookie preference pup-up (by choosing the “Customize” button in our cookie banner). You can also change your preferences and/or withdraw consent at any time by visiting that banner.

Just as a reminder, where cookies are essential to the operation of our website, we can use these without your consent and they cannot be managed using the consent banner.

Using your browser settings or other tools

You can block the use of cookies generally (not just in respect of our website) by activating the relevant settings in your browser. For more information on cookie management and blocking or deleting cookies for a wide variety of browsers, visit All About Cookies.

In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit https://www.aboutads.info/choices/ or https://www.youronlinechoices.com.

Further, if you do not want to be tracked by Google Analytics, you can install the Google Analytics opt-out browser add-on (http://tools.google.com/dlpage/gaoptout) but this will only work on certain browsers). For further information on Google Analytics and its use of cookies, please consult the Google Analytics cookie policy.

7. What technologies are used in emails?

Please note that any emails you receive from us may contain cookies to help us to see if recipients have opened an email and understand how recipients have interacted with it. Once you click on an email that contains a cookie, your contact information may subsequently be cross-referenced to the source email and/or the relevant cookie. If you have enabled images, cookies may be set on your computer or mobile device. Cookies will also be set if you click on any link within the email.

If you do not wish to accept cookies from any one of our emails, simply close the email before downloading any images or clicking on any links. You can also set your browser to restrict cookies or to reject them entirely. These settings will apply to all cookies whether included on the website or in emails.

In some instances, depending on your email or browser settings, cookies in an email may be automatically accepted (for example, when you've added an email address to your address book or safe senders list). Please refer to your email browser or device instructions for more information on this.

8. How often will you update this Cookie Statement?

We may update this Cookie Statement from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please therefore re-visit this Cookie Statement regularly to stay informed about our use of cookies and related technologies.

The date at the top of this Cookie Statement indicates when it was last updated.

9. Where can I get further information?

If you have any questions about our use of cookies or other technologies, please email us at DPO@singlestore.com.