Singlestore Data Privacy Notice For EEA, UK And Switzerland

Email 

Send us an email at: DPO@singlestore.com

Address

SingleStore, Inc.
534 Fourth Street
San Francisco, California 94107

Telephone

Telephone: +1 855 463-6775

Contact form

Please see the contact form on our website.  

UK Representative

SingleStore UK, Ltd
100 New Bridge Street
EC4V 6JA
London
United Kingdom

EU Representative

SingleStore Ireland Ltd
First Floor, Block One
Quayside Business Park
A91 DP8R
Dundalk
Ireland

Identity Data

First name; last name.

Contact Data 

Delivery address; billing address; email address; telephone number; social media handle.

Registration Data

First name; last name; date of birth; gender; country; nationality; username; any Know Your Customer (KYC) information we may collect; any other personal data  you may provide when you register an account with us.

Financial Data

Bank account details; partial payment card details.

Transaction Data

Details about payments made between you and us; details of Services purchased from us.

Profile Data

Account username; password; profile picture; purchase/order details; interests and preferences; contact preferences; the content of any messaging you send using any contact form on the website.

Behavioural Data

Data relating to your browsing activity or interaction with our emails obtained through the use of cookies, pixel tags and other similar technologies; information about when your current or previous sessions started; details about any services you viewed or purchased through the website.

Technical Data

IP address; browser type, computer type and operating system; geolocation to ensure we’re showing you the correct notices and information; any other unique numbers assigned to a device.

Marketing and Communications Data 

Marketing preferences; service communication preferences. 

Personal data you provide to us 

You may give us your personal data directly, for example, when you purchase Services through our website, contact us with enquiries, complete forms on our website, subscribe to receive our marketing communications or provide us with feedback.

Personal data we collect using cookies and other similar technologies

When you access and use our website, we will collect certain Behavioural Data and Technical Data. We collect this personal data by using cookies and other similar technologies (see Section 7, “How We Use Your Personal Data” ).

Personal data received from third parties

We may receive personal data about you from third parties. Such third parties may include analytics providers, third- party directories and third parties that provide technical services to us so that we can provide our website and our Services.

Publicly available personal data

From time to time, we may collect personal data about you (Identity Data, Contact Data or Profile Data) that is contained in publicly available sources (including open- source data sets or media reports), or that you or a third party may otherwise make publicly available (for example through speeches, events, published articles, news stories or posts on social media platforms).

Website visitors

If you browse through or register an account on our website, we will collect and process your personal data in connection with your interaction with us, and our website.

Customers and prospective customers

If you or a company you are associated with buys (or might buy) our Services, we may collect and process your personal data in connection with the supply of Services to you.

People who contact us with enquiries

If you contact us through our website, submit a complaint through our website or provide any feedback to us, we will collect and process your personal data in connection with your interaction with us and our website.

People who work for our customers and suppliers

If you work for one of our customers or suppliers and have responsibility for placing orders with us, administering your organisation’s account with us or handling our orders or our account with your organisation, we will process your personal data in connection with your organisation’s relationship with us.

Event attendees

If you attend one of our events, we will process personal data about you in connection with your attendance at the event. For example, we may ask you to complete a registration or feedback form, or other document relating to the event.

Job applicants

If you apply for a job with us, whether through the website or otherwise, we will collect and process your personal data in connection with your application. For more information about how we process personal data relating to those who apply to work for us, see our Recruitment Privacy Notice for Candidates in the EEA, UK, and Switzerland. 

If you register and access an account on our website

You may be required to register an account with us to gain access to certain features and functionalities of our website and/or to receive certain offers and benefits. Account applicants will need to complete the registration form, providing any required Identity Data, Contact Data, Registration Data; Financial Data and Profile Data (where applicable). We will use this data in order to process your registration. 

Once the account is registered, we will process your Identity Data, Contact Data, Registration Data and Profile Data to identify you when you log in to your account and access secure areas of our website. We will also process certain Technical Data and Marketing and Communications Data so that we can administer your account and contact you about your account. 

We will also collect and process Behavioural Data and Technical Data when you use certain features and functionality on our website. This data helps us understand how you use our website so that we can improve it.

Our legal basis for processing

It is necessary for us to use your personal data to perform our obligations in accordance with any contract that we may have with you, or it is in our legitimate interest to use personal data in such a way to ensure that we provide access to the website and our Services in a secure and effective way and so that we can make improvements to our website.

If you purchase Services on our website 

We collect and maintain personal data that you submit to us for the purpose of supplying our Services that you have requested from us via our website. We may collect and process your personal data whether you are interacting with us on your own behalf or on behalf of any organisation you represent.

The personal data we process may include your Identity Data, Contact Data, Registration Data, Profile Data, Financial Data and Transaction Data (where applicable). We process this information so that we can fulfil the supply of Services, maintain our user databases and to keep a record of how our Services are being used.

Our legal basis for processing

It is necessary for us to use your personal data to perform our obligations in accordance with any contract that we may have with you for the Services, or it is in our legitimate interest or a third party’s legitimate interest to use personal data in such a way to ensure that we provide our Services in an effective, safe and efficient way.

If you browse our website

When you browse our website, we collect and process Behavioural Data and Technical Data to help us understand how you are using and navigating our website. We do this so that we can better understand which parts of our website are more or less popular and improve the structure and navigation of our website. 

Our legal basis for processing

It is necessary for us to use your personal data to perform our obligations in accordance with any contract that we may have with you for the Services, or it is in our legitimate interest to use personal data in such a way to ensure that we provide access to our website in a secure and effective way and so that we can make improvements to our website.

If you link to social media sites and interact with our social media pages

If you click on one of the social media links on our website or otherwise interact with our social media pages such as on Facebook, LinkedIn, Youtube and Twitter (including interacting with any ‘like’ or similar embedded features on our website or social media accounts), we and the relevant social media platform may receive information relating to such interaction and may share your personal data in connection with this purpose, such as certain Behavioural Data and Technical Data. For more information about how we use this personal data, please see the “If we use cookies to help us understand more about you and your use of our website and our Services” section below.

The relevant social media platform may also be a controller in respect of the personal data that is collected via your use of our social media pages and may use that personal data for additional purposes. For details of how the relevant social media platform uses your personal data, please see the privacy policy of the relevant social media platform.

Our legal basis for processing

It is in our legitimate interest to use personal data in the ways described above to ensure that we provide the website in an effective way and to promote our website via social media.

Fulfilment of our Services

We collect and maintain personal data that you submit to us for the purpose of supplying our Services. We may collect and process your personal data whether you are interacting with us on your own behalf or on behalf of any organisation you represent. 

The personal data we process may include your Identity Data, Contact Data, Registration Data, and Financial Data (where applicable). We process this information so that we can fulfil the supply of our Services, maintain our user databases and to keep a record of how our Services are being used. 

Some Services we offer are also subject to separate terms and conditions which will also apply.

Our legal basis for processing  

It is necessary for us to use your personal data to perform our obligations in accordance with any contract that we may have with you or a company you are associated with, or it is in our legitimate interest or a third party’s legitimate interest to use personal data in such a way to ensure that we provide the Services in an effective, safe and efficient way.

If you have a general question or need help with any issue concerning our website or our Services

There are various ways in which you are able to contact us (see the “How to contact us” section above). In particular, our website features a “Contact Us” page, which invites you to:

1. submit sales enquiries by email or via phone;

2. ask for paid support via the support portal; or

3. contact us using our contact form. 

When you make an inquiry, we will collect and process your Identity Data, Contact Data and, if applicable, certain Profile Data and Transaction Data, as well as any other personal data you volunteer that is relevant to your inquiry. If you have a technical issue concerning our website, we may also collect and process Behavioural Data and Technical Data to help us diagnose the technical issues you are experiencing and to help us resolve them in an efficient way. We use this information to manage and respond to your inquiry. 

We also record (including voice recordings of telephone conversations and video recordings) and use the information referred to above to train our personnel so that they can effectively deal with enquiries.

Our legal basis for processing

It is in our legitimate interest to use your personal data in the ways described above to ensure that we are able to help you with your enquiry, provide a good standard of service and improve our customer services.

If you complete our surveys or provide feedback on your experience of our website and/or our Services

From time to time, we will invite you to provide feedback about us, our website and our Services in the form of online surveys. We will collect and process your Identity Data, Contact Data and, if applicable, certain Profile Data and Transaction Data, as well as any other personal data you choose to volunteer in your survey response or other feedback. 

We use this information to help us to monitor and improve our website and our Services, to assist with the selection of future product and service lines and to train our personnel.

You can also voluntarily provide feedback by email or via our Contact form.

Our legal basis for processing

It is in our legitimate interest to use the personal data provided by you so that we can improve our website and our Services and provide them in an effective way.

If you sign up for and/or attend one of our events

From time to time, we may organise and host events for the purpose of promoting our business or for charitable causes or other reasons. We may process your Identity Data and Contact Data to communicate with you about such events where you have specifically requested information about such events or where we have another lawful basis for sending that information to you. 

If you attend one of our events, we may use your Identity Data, Contact Data and certain Profile Data to record your attendance at the event and for related record-keeping purposes and, if relevant, we may collect and process any dietary requirements you may have. You may also feature in photographs taken at our events and such photographs may appear in publications that we make available.

Our legal basis for processing 

It is necessary for us to use your personal data in this way to perform our obligations in accordance with any contract that we may have with you where you have signed up to attend an event, or it is in our legitimate interest or a third party’s legitimate interest to use personal data in such a way to ensure that the event is operated in an effective way.

We may specifically ask your permission to use your photographs, quotes, testimonials, or other content that you make available or publish at the event. Where this is the case, our processing of your such personal data will be based on consent.

If we use cookies to help us understand more about you and your use of our website and our Services 

We and our third-party partners use cookies, web beacons, pixel tags and other similar technologies (which we generically refer to as “Cookies”) to collect data from the devices that you use to access our website, our Services and any emails that you receive from us. The data that is collected includes Behavioural Data and Technical Data, and certain Profile Data. Please see our Cookie Statement for further information, including details of our third-party partners.

We and our third-party partners use this data to analyse how you use our website and our Services and the effectiveness of our website and our Services, including:

• to analyse how you use, and the effectiveness of, our website and our Services;

• to count users who have visited our website or opened an email and collect other types of information, including insights about visitor browsing habits, which helps us to improve our website, our Services and the effectiveness of our emails;

• to measure the effectiveness of our content;

• to learn what parts of our website are most attractive to our users, which parts of our website are the most interesting and what kind of features and functionalities our visitors like to see; 

• to help us understand the type of marketing content that is most likely to appeal to our visitors and customers; and

• to help us with the selection of future product and service lines, website design and to remember your preferences.

Our legal basis for processing

Where your data is collected through the use of non-essential cookies, we rely on consent to collect your personal data and for the onward processing purpose. Please see our Cookie Statement for further details.

In certain circumstances, we may rely on another lawful basis when we use your personal data collected via the use of cookies. For example, where we use personal data collected through the use of analytics cookies to analyse how you use our website, it is in our legitimate interest to use your personal data in such a way to improve our website and our Services.

If we send you marketing communications by email or when we call you to market to you

We use your Identity Data, Contact Data and Marketing and Communications Data to send you (or the organisation you represent) marketing communications by email, by phone or via third party sites such as LinkedIn. Our marketing will include information about us, our website, our Services, company news, any events we may hold and the offers and promotions we offer from time to time.

Our marketing communications will include personalised and non-personalised marketing. Personalised marketing has been specifically tailored to you or the company you are associated with and will include content that we think is most relevant to you, based on what we know about you or the company you are associated with. Non-personalised marketing is marketing that is not tailored to you. 

Where we are sending you personalised marketing, we may also use Profile Data, Transaction Data and Behavioural Data to help us decide what sort of personalised marketing to send you (please see the “If we use cookies to help us understand more about you and your use of our website and our Services” section above for more details).

Our legal basis for processing

It is in our legitimate interest to use your personal data for marketing purposes, for example to decide what marketing content we think may appeal to you and as a legal basis for sending you marketing communications by email. 

We generally only send email marketing, call you, or contact you via third-party sites (such as LinkedIn) to market to you on a business to business (B2B) basis and, as such, we only rely on the above as our legal basis for these activities in most cases.   However, on occasion and where necessary, we may instead rely on consent as our legal basis for processing (for example to send you email marketing communications where consent is required under electronic communications laws).  

If we use your personal data in connection with our recruitment activities

We use your personal data for recruitment purposes, in particular, to assess your suitability for any of our positions that you apply for, whether such application has been received by us online, by email or by hard copy and whether submitted directly by you or by a third-party recruitment agency on your behalf. We also use your Identity Data and Contact Data to communicate with you about the recruitment process, to keep records about our recruitment process and to comply with our legal and regulatory obligations in relation to recruitment. 

We will process any personal data about you that you volunteer, including during any interview, when you apply for a position with us. We may also process your personal data obtained from any third parties we work with in relation to our recruitment activities, including without limitation, recruitment agencies, background check providers, credit reference agencies and your referees.

The personal data we process may include your Identity Data, Contact Data, Registration Data, details of your education, qualifications and employment history, any other personal data which appears in your curriculum vitae or application, any personal data that you volunteer during an interview or your interactions with us, or any personal data which is contained in any reference about you that we receive. Such information may also include special categories of personal data (such as information about your health, any medical conditions and your health and sickness records) and information relating to criminal convictions and offences if that information is relevant to the role you are applying for.

We also use your personal data for the purposes of reviewing our equal opportunity profile in accordance with applicable legislation. We do not discriminate on the grounds of gender, race, ethnic origin, age, religion, sexual orientation, disability or any other basis covered by local legislation. All employment-related decisions are made entirely on merit.

Please refer to our Recruitment Notice for more information about our recruitment process and the personal data we process.

Our legal basis for processing

Where we use your personal data in connection with recruitment, it will be in connection with us taking steps at your request to enter into a contract we may have with you or it is in our legitimate interest to use personal data in such a way to ensure that we can make the best recruitment decisions. 

We will not process any special (or sensitive) categories of personal data or personal data relating to criminal convictions or offences except where we are able to do so under applicable legislation or with your explicit consent.

If we have engaged you or the organisation you represent to provide us with products or services

If we have engaged you or the organisation you represent to provide us with products or services (for example, if you or the organisation you represent provide us with services such as IT support or financial advice), we will collect and process your personal data in order to manage our relationship with you or the organisation you represent, to receive Services from you or the organisation you represent and, where relevant, to provide our Services to others. The personal data we collect from you may include your Identity Data and Contact Data and any other personal data you volunteer which is relevant to our relationship with you or the organisation you represent.

Our legal basis for processing

It is necessary for us to use your personal data to perform our obligations in accordance with any contract that we may have with you or the organisation you represent, or it is in our legitimate interest to use personal data in such a way to ensure that we have an effective working relationship with you or the organisation you represent and are able to receive the Services that you or your organisation provides, and provide our Services to others, in an effective way.

If we need to use your personal data to comply with our legal obligations or in connection with the administration of our business

We may use your personal data: (i) to comply with our legal obligations; (ii) to enforce our legal rights; (iii) to protect the rights of third parties; and (iv) in connection with a business transition such as a merger, reorganisation, acquisition by another company, or sale of any of our assets.

Our legal basis for processing

Where we use your personal data in connection with a business transition, to enforce our legal rights or to protect the rights of third parties, it is in our legitimate interest to do so. For all other purposes described in this section, we have a legal obligation to use your personal data to comply with any legal obligations imposed upon us, such as a court order.

We will not process any special (or sensitive) categories of personal data or personal data relating to criminal convictions or offences except where we are able to do so under applicable legislation or with your explicit consent.

Third-party suppliers who provide applications/ functionality, software, data processing or IT services

We share personal data with third parties who support us in providing our website and help provide, run and manage our internal IT systems or for analytics purposes. Such third parties may also include, for example, providers of error tracking software, analytics software, information technology, identity management, website design, hosting and management, data analysis, data back-up, security and storage services. The servers powering and facilitating that cloud infrastructure are located in secure data centres around the world, and personal data may be stored in any one of them. We also share your personal data with third-party service providers to assist us with insight analytics. These providers are described in our Cookie Statement.

Payment providers and banks

We share personal data with third parties who assist us with the processing of payments and refunds.

Third-party post/email marketing and CRM specialists

We share personal data with specialist suppliers who assist us in managing our marketing database and sending out our post and email marketing communications and account-related communications.

Recruitment agencies and related organisations

We share personal data with external recruiters, third-party providers that undertake background checks on our behalf and other entities within our group of companies.

Auditors, lawyers, accountants and other professional advisers

We share personal data with professional services firms who advise and assist us in relation to the lawful and effective management of our organisation and in relation to any disputes we may become involved in.

Law enforcement or other government and regulatory agencies and bodies

We share personal data with law enforcement or other government and regulatory agencies or other third parties as required by, and in accordance with, applicable law or regulation.

Other third parties

We may share your personal data with other third parties such as fraud prevention agencies.

Occasionally, we may receive requests from third parties with authority to obtain disclosure of personal data, such as to check that we are complying with applicable law and regulation, to investigate an alleged crime, or to establish, exercise or defend legal rights. We will only fulfil requests for personal data where we are permitted to do so in accordance with applicable law or regulation.

Adequacy decisions

We may transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission and/or UK and Swiss Governments (as applicable).  

Model clauses

Where we use certain service providers, we may use specific standard contractual clauses approved by the European Commission and/or the UK or Swiss Governments (as applicable) which give personal data the same protection it has in the EEA, UK and Switzerland. 

Your right of access

If you ask us, we will confirm whether we are processing your personal data and, if so, provide you with a copy of that personal data (along with certain other details). If you require additional copies, we may charge a reasonable fee for producing those additional copies.

Your right to rectification

If the personal data we hold about you is inaccurate or incomplete, you are entitled to have it rectified. If we have shared your personal data with others, we’ll let them know about the rectification where possible. If you ask us, where possible and lawful to do so, we will also tell you who we’ve shared your personal data with so that you can contact them.

Your right to erasure

You can ask us to delete or remove your personal data in some circumstances, such as where we no longer need it or where you withdraw your consent (where applicable). If we have shared your personal data with others, we will let them know about the erasure where possible. If you ask us, where it is possible and lawful for us to do so, we will also tell you who we have shared your personal data with so that you can contact them directly.

Your right to restrict processing

You can ask us to “block” or suppress the processing of your personal data in certain circumstances such as where you contest the accuracy of that personal data or you object to us processing it for a particular purpose. This may not mean that we will stop storing your personal data but, where we do keep it, we will tell you if we remove any restriction that we have placed on your personal data to stop us processing it further. If we have shared your personal data with others, we will let them know about the restriction where it is possible for us to do so. If you ask us, where it is possible and lawful for us to do so, we will also tell you who we’ve shared your personal data with so that you can contact them directly.

Your right to data portability

You have the right, in certain circumstances, to obtain personal data you have provided to us (in a structured, commonly used, and machine-readable format) and to reuse it elsewhere or to ask us to transfer it to your chosen third party.

Your right to object

You can ask us to stop processing your personal data, and we will do so, if we are: (i) relying on our own or someone else’s legitimate interest to process your personal data, except if we can demonstrate compelling legal grounds for the processing; or (ii) processing your personal data for direct marketing purposes.

Your rights in relation to automated decision-making and profiling

You have the right not to be subject to a decision when it is based on automatic processing, including profiling, if it produces a legal effect or similarly significantly affects you, unless such profiling is necessary for the entering into, or the performance of, a contract between you and us.

Your right to withdraw consent

If we rely on your consent as our legal basis for processing your personal data, you have the right to withdraw that consent at any time. You can exercise your right of withdrawal by contacting us using our contact details in the “How to Contact Us” section above or by using any other opt-out mechanism we may provide, such as an unsubscribe link in an email.

Your right to lodge a complaint with the supervisory authority

If you have a concern about any aspect of our privacy practices, including the way we have handled your personal data, please contact us using the contact details provided in the “How to Contact Us” section above. You can also report any issues or concerns to a national supervisory authority in the Member State of your residence or the place of the alleged infringement. You can find a list of contact details for all EU supervisory authorities at http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

As we are incorporated in the United Kingdom, our regulatory authority is the Information Commissioner’s Office (“ICO”). Contact details for the ICO can be found on its website at https://ico.org.uk.

In Switzerland, the national data protection authority is the Federal Data Protection and Information Commissioner (“FDPIC”). https://www.edoeb.admin.ch/edoeb/en/home.html