Privacy Notice

Last Updated: May 22, 2024

SingleStore, Inc. and its subsidiaries and affiliates (collectively “SingleStore,” “our,” “we” or “us”) are committed to respecting your privacy. This Privacy Notice describes how we collect, use, disclose, store and otherwise process information through www.singlestore.com and its affiliated websites and other products and services in the United States. In addition, this notice states how you can control the collection, correction and/or deletion of information. We will not use or share your information with anyone except as described in this Privacy Notice.

We urge you to read this Privacy Notice so that you understand our commitment to you and your privacy, and how you can participate in that commitment.

California Consumers: Please see our California Addendum for information about the collection, use, disclosure, sale, sharing, and retention of your personal information.

If you are a data subject in receipt of our services from the European Economic Area (EEA), the United Kingdom, or Switzerland, please refer to our Privacy Notice for the EEA, UK, and Switzerland.

Table of Contents

• Scope
• Types of Data and Collection Methods
• Collection Purposes, Use of Data
• Sharing and Disclosures of Personal Information
• International Transfers
• Data Retention
• Opt-Out; Notice to California Residents
• Security
• Sub-Processors & Affiliates
• Changes to this Notice
• Contact Us
• California Residents

Scope

This Privacy Notice covers only data collected through the site and our products and services where there is a direct link to this notice, not any other data collection or processing, including, without limitation, data collection practices of webpages to which the site links, or data that we or our affiliates collect offline or through webpages that do not display a direct link to this Notice.

Types of Data and Collection Methods

Personal information means information that identifies you or allows us to contact you, like your name or email address. The personal information that we may collect about you broadly falls into the following categories:

• Information that you provide voluntarily
  Certain parts of our Website may ask you to provide personal information voluntarily: for example, we may ask you to provide your contact details in order to create an account, subscribe to marketing communications from us, and/or to submit inquiries to us. We may also ask you to provide feedback or a testimonial which we may display on our website or in other promotional materials, with your agreement. The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information. You may provide this information to us via phone calls, chats, emails, web forms, surveys, social media, and other methods of communication.
• Information that we collect automatically

  When you visit our Website, we may collect certain information automatically from your device.

  Specifically, the information we collect automatically may include information like your IP address, device type, unique device identification numbers, browser-type, broad geographic location (e.g., country or city-level location), and other technical information. We may also collect information about how your device has interacted with our Website, including the pages accessed and links clicked.

  Collecting this information enables us to better understand the visitors who come to our Website, where they come from, and what content on our Website is of interest to them. We use this information for our internal analytics purposes and to improve the quality and relevance of our Website to our visitors.

  If you arrange a call with one of our sales team the call will be recorded using Gong for the purposes of training and learning. You can request that the recording be stopped and not retained at any point during the call.

  Some of this information may be collected using cookies and similar tracking technology, as explained further in our Cookie Statement.

• Information that we obtain from third party sources

  From time to time, we may receive personal information about you from third party sources (including from companies that provide marketing lead information), but only where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us.

  The types of information we collect from third parties include your name and contact information and we use the information we receive from these third parties to provide you with information regarding our products and services, our industry insights and other direct marketing purposes.

Collection Purposes, Use of Data

We collect personal information for the purposes of operating, maintaining, protecting and improving our site, products, and services and to better understand the preferences of our site visitors and to personalize your experience on our site. We also use your personal information to communicate with you via technical notices, updates, security alerts and support and administrative messages so as to support our business functions, such as customer support, fraud prevention, marketing, industry benchmarking and analysis consistent with our legitimate business purpose, and legal and/or regulatory functions. To do this, we may combine personal and non-personal information, collected online and offline, including information from third party sources.

Sharing and Disclosures of Personal Information

SingleStore will not rent or sell your personal information to others, but may disclose personal information with third party vendors and service providers that work with us, and as described in this Privacy Notice. For example, we may share personal information about you including as follows:

• Vendors, Consultants and Other Service Providers. We may share your information with third party vendors, consultants and other service providers who provide information systems or who are working on our behalf and require access to your information to carry out that work, such as to provide customer support, quality assurance, etc. These service providers are authorized to use your personal information only to the extent necessary to assist SingleStore in providing SingleStore products or services.
• Third Party Applications & Services. SingleStore products and services may connect you to third party applications or services. If you choose to use any such third party applications or services, we may share information about you including your username and/or email address and such third parties may contact you directly as necessary. This Privacy Notice does not apply to your use of any such third party applications and services, and we are not responsible for how those third parties collect, use and disclose your information. We encourage you to review the privacy policies of those third parties before connecting to or using their applications or services to learn more about their information and privacy practices.
• Compliance with Laws. SingleStore may be required to disclose personal information to authorities, law enforcement agencies, government agencies, or legal entities. We may disclose information by law, litigation, or as a matter of national security to:a) comply with valid legal process, including subpoenas, court orders or search warrants, or as otherwise authorized or required by law;b) in the event of an emergency that threatens an individual's life, health, or security; orc) to the extent permitted by applicable law in special cases in which we believe it is reasonably necessary to investigate, identify, or take preventive measures or bring legal action against someone who may commit or cause harm, fraud, abuse, or illegal conduct, such as a threat of harm to you or anyone else, interference with our rights or property, or interference with U.S. homeland or national security or public safety anywhere in the world.
• Business Transfers. SingleStore may share or transfer your information in connection with, or during negotiations of any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Aggregated or Anonymized Data. We may also share aggregated or anonymized information that does not directly identify you with third parties.
• Marketing. In order to better understand our customers and to ensure we contact you on the products and services that you will care about we analyze pixel data from various websites hosting SingleStore advertisements. This data is then used for us to better understand our market and to focus our efforts on aligning our efforts with the people who want to hear more from us.

International Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you live. These countries may have data protection laws that are different to the laws of your country. Specifically, while our Website servers are located in the United States, and our affiliated companies and third party service providers and partners operate around the world. This means that when we collect your personal information, we may process it in any of these countries.

However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Notice.

If we transmit personal information across national boundaries, we make reasonable efforts do so in compliance with any national laws that govern the cross-border transfer of information. If you require more information, please contact us using the contact details below.

Data Retention

We retain personal information we collect from you where we have an ongoing legitimate business need to do so or to comply with applicable legal requirements.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Opt-Out; Notice to California Residents

SingleStore allows you to opt-out of receiving email advertisements. California Civil Code Section 1798.83 permits users of our site that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, or to opt out of such email advertisements or third-party disclosures, please send an email to DPO@singlestore.com.

Security

Security of all information is of the utmost importance for SingleStore. We use technical and physical safeguards, including industry-standard encryption technology, to protect the security of your personal information from unauthorized disclosure. We also take reasonable efforts to ensure that only authorized people and third parties have access to personal information. Nevertheless, no service is completely secure and security measures cannot prevent all loss, misuse or alteration of personal information; we are not responsible for any damages or liabilities relating to any such incidents to the fullest extent permitted by law. Where required under law, we will notify you of any such loss, misuse or alteration of personal information that may affect you so that you can take the appropriate actions for the protection of your rights. SingleStore also reviews its security procedures periodically to consider appropriate new technology and updated methods.

We also require that our third party service providers and channel partners agree to keep all information we share with them confidential, and to use the information only to perform their obligations pursuant to the agreements we have in place with them. These third party service providers and channel partners are expected to maintain privacy and security protections that are consistent with SingleStore’s privacy and information security policies. While we provide these third parties with no more information than is necessary to perform the function for which we engaged them, any information that you provide to these third parties independently of SingleStore is subject to their respective privacy policies and practices.

Overall, SingleStore is committed to information security and is audited by accredited and independent third parties for that effect. More information about our current certifications can be found at singlestore.com/security.

Sub-Processors & Affiliates

Infrastructure processors

Other Third-Party Sub-processors

Affiliates

Changes to This Notice

SingleStore may change this Privacy Notice from time to time. If we make any changes, we will notify you by revising the "Last Updated" date at the top of this Privacy Notice and, in some cases, we may provide you with additional notice (such as adding a Notice to our homepage or sending you an email notification). If there are material changes to this Privacy Notice, we will notify you more directly by email or means of a notice on the home page prior to the change becoming effective. We encourage you to review our Privacy Notice whenever you access any SingleStore products or services to stay informed about our information practices and the ways you can help protect your privacy.

If you disagree with any changes to this Privacy Notice and do not wish your information to be subject to the revised Privacy Notice, you will need to deactivate your accounts with us and stop using this site and/or the SingleStore products and services. Your use of any of the SingleStore site, products or services after the posting of such changes shall constitute your consent to such changes.

Contact Us

Please feel free to contact us with any comments, questions, complaints or suggestions you might have regarding the information practices described in this Notice. You may send us an email at DPO@singlestore.com or write to us at:

SingleStore, Inc.,
388 Market Street, Suite 860
San Francisco,
California 94111
telephone: +1 855 463-6775

CA ADDENDUM

Privacy Notice for California Residents

Effective Date: December 22, 2022
Last Updated: December 2022

In addition to the information described in our Privacy Notice, the California Consumer Privacy Act of 2018 (as amended by the California Privacy Rights Act of 2020) (“CCPA”) requires us to provide California consumers with additional information about rights and how SingleStore collects, uses, discloses, sells, shares, and retains your personal information.

Personal Information We Collect

In the preceding 12 months, we have collected the following categories of personal information, each as further described in our Privacy Notice:

• Name and contact information. We collect business contact information including name, organization, phone numbers and email addresses.

• Professional or employment-related information. We may collect things like job title or other information about you in your capacity as an employee, owner, officer, or independent contractor of a company, partnership, sole proprietorship, non-profit, or government agency.

• Identifiers and device information. When you visit our Websites, our web servers automatically log your Internet Protocol (IP) address and information about your device, including device identifiers (such as MAC address); device type; and your device’s operating system, browser, and other software including type, version, language, settings, and configuration. As further described in our Cookie Statement, our Websites retrieve cookie identifiers, mobile IDs, and other data as directed by you.

• Usage data. We automatically log your activity on our Websites and Services, including the URL of the website from which you came to our sites, pages you viewed, how long you spent on a page, access times, and other details about your use of and actions on our Website.

• Geolocation data. We may collect coarse geolocation data (e.g., country or city-level location).

• Sensory Information. We collect audio, electronic, visual, and similar information through calls with our sales team.

• Sensitive Personal Information. We collect account log-in in combination with any required security or access code, password, or credentials allowing access to your account.

Sources of Personal Information We Collect

We collect personal information from the following categories of sources, which are more fully described in our Privacy Notice:

• Information you provide voluntarily

• Information automatically generated from your access to and use of Websites, products, or Services

• Personal information we obtain or receive from other sources, including:

  • From companies that provide marketing lead information

  • Service providers that collect or provide data in connection with the work they do on our behalf.

Business or Commercial Purposes for Collecting Personal Information

We use the personal information we collect for the purposes described in our Privacy Notice, as otherwise disclosed to you.

Categories of Personal Information Disclosed for a Business Purpose in the Preceding 12 Months

• Name and contact information

• Professional or employment-related information

• Identifiers and device information

• Usage data

• Geolocation data

• Sensory information

• Sensitive Personal Information

For more information on the categories of third parties with whom we disclose personal information and the purposes for such disclosures, please visit the “Sharing and Disclosures of Personal Information” section of the Privacy Notice.

Retention

We retain personal information for as long as necessary to provide the services and fulfill the transactions you have requested, comply with our legal obligations, resolve disputes, enforce our agreements, and other legitimate and lawful business purposes. Because these needs can vary for different data types in the context of different services, actual retention periods can vary significantly based on criteria such as user expectations or consent, the sensitivity of the data, the availability of automated controls that enable users to delete data, and our legal or contractual obligations.

Your Rights and Choices

California consumers have certain rights with respect to their personal information. These rights include the following:

1. Notice at Collection

   At or before the time of collection, you have a right to receive notice of our practices, including the categories of personal information and sensitive personal information to be collected, the purposes for which such information is collected or used, whether such information is sold or shared, and how long such information is retained. You can find those details in this notice by clicking on the above links.

2. Right to opt out of “selling” or “sharing” certain Personal Information

   You have a right to opt-out from future “sales” or “sharing” of personal information as those terms are defined by the CCPA.Note that we do not “sell” or “share” personal information as defined by the CCPA and have not done so in the past 12 months.

3. Right to Know

   You have a right to request that we disclose to you the personal information we have collected about you. You also have a right to request additional information about our collection, use, disclosure, or sale of such personal information. Note that we have provided much of this information in this privacy notice.

4. Right to Request Correction

   You have a right to request correction of inaccurate personal information.

5. Right to Request Deletion

   You have a right to request that we delete personal information under certain circumstances, subject to certain exceptions.

6. Right to Limit Use and Disclosure of Sensitive Personal Information

   You have a right to limit our use of sensitive personal information for any purposes other than to provide the services or goods you request or as otherwise permitted by law. Note that we do not use sensitive personal information for any such additional purposes.

How to make a request

To make a request to correct, know, or delete, please email us at DPO@singlestore.com. Additionally, to provide, correct, or delete specific pieces of personal information we will need to verify your identity to the degree of certainty required by law. We will verify your request by requiring you to provide information necessary to verify your account or identity.You may designate, in writing or through a power of attorney, an authorized agent to make requests on your behalf to exercise your rights under the CCPA. Before accepting such a request from an agent, we will require the agent to provide proof you have authorized it to act on your behalf, and we may need you to verify your identity directly with us.

Finally, you have a right to not be discriminated against for exercising these rights set out in the CCPA.

Do Not Track

Some browsers include a "Do Not Track" (DNT) setting that can send a signal to the websites you visit indicating you do not wish to be tracked. There is not a common understanding of how to interpret the DNT signal; therefore, our websites do not respond to all browsers' DNT signals.

How to contact us

If you have any questions or concerns, please see our contact details here.